Returns and Shipping

COVID-19 UPDATE

Our factories are operating under new Covid-19 guidelines so your order may take up to four weeks to be shipped. Thank you for your patience...it will be worth the wait! 

Returns policy

Standard items

For online purchases, Sleep Me Happy will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice, original Sleep Me Happy packaging and security return/exchange label intact.

You must inform Sleep Me Happy of your intention to return the merchandise within 14 days of the date of delivery either by: (i) directly returning the merchandise to Sleep Me Happy together with the original invoice duly filled-in; or (ii) sending Sleep Me Happy an unequivocal statement and then returning to Sleep Me Happy the merchandise with the original invoice duly filled-in within 14 days after the day on which you sent the unequivocal statement to Sleep Me Happy.

You can use the return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilised for payment.

Merchandise that has been used, altered or damaged will not be accepted.

Sleep Me Happy reserves the right to refuse return of any merchandise that does not meet the above return requirements at Sleep Me Happy's sole discretion.

Can I return a personalised item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised or bespoke products.

Shipping

Standard delivery

Due to the size of our pillows we include the delivery costs for UK mainland in our unit price.

Standard delivery (UK mainland)

  • Delivered within 3-5 working days
  • Delivered Monday – Friday, 8.30am - 6pm

Contact our customer services team for quotes on an expedited service by emailing hello@sleepmehappy.com

Non-UK mainland

Contact our customer services team for quotes on a our international delivery costs and service by emailing hello@sleepmehappy.com

Can I track my order?

Yes. When your order has been passed to our trusted courier, a tracking code is generated and this is emailed to you with instructions on how to use it. We will keep in regular contact to inform you of your order's progress.

Do I need to be in when the delivery arrives?

Yes please! We require someone to be at the stated delivery address to receive the goods. If you would prefer to have your goods delivered to an alternative address please notify us at the time of order. Items are delivered by our expert courier network to the delivery address stated on the order - a signature will then be required as proof of delivery.

What happens if I miss my agreed delivery slot?

In the unlikely event that no one is available to receive the delivery you will either receive a card from our designated courier or our customer service team will contact you directly to confirm the next steps for re-delivery.

If a confirmed delivery slot fails on its first attempt, we will endeavour to re-deliver, however you may incur a failed delivery charge. In the event of multiple failed attempts to deliver your goods you may be required to pay further delivery charges before your goods can be despatched.

Do you charge for failed delivery & re-despatch fees?

Yes. Failed deliveries do unfortunately come with a cost, with vehicle allocation, route planning and drivers road time all taken into consideration. If you do need to make changes to your delivery please ensure you give us plenty of notice so we can avoid lost fees. Please let us know by 12pm the working day prior to delivery, at the latest.

If your initial delivery was free you will be subject to a flat rate failed delivery charge of £50 on all deliveries that fail.